Who we are?
WA-SHOPPING is a cross border online shopping platform selling products sold in Japan by Japanese company. This idea came genuinely from our love toward Japanese products. Buying in Japan is always a pleasant experience. We can sense the quality, functionality and sincerity for the service we received or foods we eat or goods we use. Through this platform, WA-SHOPPING work hard to provide a similar buying experience to our customers.
Feel JAPAN through PRODUCT
We are not only source the product abroad, but we want to bring Japan closer to the people outside Japan. We feel honored if we become kikkake* of refreshing your sweet memories in Japan or become kikkake* to a products that change your life.
*kikkake (きっかけ) means reason
Why choosing Us?
Variety of items
Variety of products that fits your need, either you are consumer/business owner/restaurant owner/supplier
Deliver globally
Wherever you are, we bring Japan closer to you
Friend like approach
We work professionally but our approach is friendly
Shopping experience
Trusted and peace of mind shopping experience as you are in Japan
Curated with care
Each order need different attention, our expert will give the best option base on location and customs.
SHIPPING POLICY
Please make sure to contact the local carrier within their allowed period for filing a claim:
- Japan Post: up to 60 days from the shipment date
- ECMS Express: up to 30 days from the shipment date
*Note
- We cover damaged or lost packages by following carrier’s policy only to decide on compensated amount.
- Damage of outer case or branded box which was used for protecting goods are not eligible for compensation.
REFUND POLICY
WA SHOPPING operates as a middleman, an intermediary, and an agency providing the service of connecting customers with our partners' products and allowing an easy and secure way to order Japanese products globally. Thus, the product information shown on this site is the product information provided by the supplier and is displayed as it is. WA SHOPPING is responsible for the refund only if products are out of stock, missing, damaged or wrongly shipped due to our mistake. If you would like to get a refund due to other reasons, return any item, or exchange, we can help you out by contacting the supplier. Please note, that we follow their policies and merely pass you their decision.
RETURN POLICY
Your order can be returned to a supplier only within 7 days from the date of receipt of your order in our warehouse. If your order has been delivered to you but passed the specified refundable period, which is accumulated from the date your order has been delivered to our warehouse, we won’t be able to request a return to the supplier since we only mediate between suppliers and you, and must follow their policies.
TO BE ELIGIBLE FOR A RETURN, PLEASE ENSURE YOUR RETURN MEETS THE FOLLOWING STANDARDS:
- Return request should be made by contacting info@wa-japan.co.jp
within 7 business days from the date of receipt of your order in our warehouse.
- Returned products must be in their original condition: unopened (i.e., primary packaging must be intact), unused, unmarked, and not disfigured).
- Refund or reshipment will not be made if the delivery has failed due to the incorrect or insufficient shipping address.
- Return should be arranged by you using a trackable shipping service and/or purchasing shipping insurance, and you will be responsible for the return shipping fee as well as duties and tax.
- Return handling fee and shipping fee will be deducted from the final refund amount.
- Any returns that do not meet our policy will not be accepted.
Therefore, we are not responsible for the shipping process. That means that we are not responsible for any delay, damage or disappearance of parcels. Furthermore, we are not responsible for incorrect or incomplete delivery addresses. Although we are always ready to help you with delivery problems caused by third parties, we cannot be held responsible for any damages or losses that are not caused by us. If a parcel is missing or delivered damaged, you should file a claim directly to the local carrier used for last-mile delivery. Once you get confirmation from the carrier that your claim has been accepted, please wait designated period. If you have any issues, you may contact us, and we will do our best to help.
REFUND/RETURN POLICY
REFUND POLICY
WA SHOPPING operates as a middleman, an intermediary, and an agency providing the service of connecting customers with our partners' products and allowing an easy and secure way to order Japanese products globally. Thus, the product information shown on this site is the product information provided by the supplier and is displayed as it is. WA SHOPPING is responsible for the refund only if products are out of stock, missing, damaged or wrongly shipped. If you would like to get a refund due to other reasons, return any item, or exchange, we can help you out by contacting the supplier. Please note, that we follow their policies and merely pass you their decision.
ORDER CANCELATION
You can cancel your order only before your order is processed. Once your order is placed on WA SHOPPING, there is only a very small window of time we can cancel your order since we place your order shortly after we received your order requests. Please contact our support team at info@wa-japan.co.jpwith your order number, full name and email address associated with your account to request and/or get approval for the cancellation of your order.
RETURN POLICY
Your order can be returned to a supplier only within 2 days from the date of receipt of your order in our warehouse. If your order has passed the specified refundable period, which is accumulated from the date your order has been delivered to our warehouse, we won’t be able to request a return to the supplier since WA SHOPPING only mediates between suppliers and you must follow their policies.
TO BE ELIGIBLE FOR A RETURN, PLEASE ENSURE YOUR RETURN MEETS THE FOLLOWING STANDARDS:
- Return request should be made by contacting info@wa-japan.co.jp
within 7 business days from the date of receipt of your order in our warehouse.
- Returned products must be in their original condition: unopened (i.e., primary packaging must be intact), unused, unmarked, and not disfigured).
- Refund or reshipment will not be made if the delivery has failed due to the incorrect or insufficient shipping address.
- Return should be arranged by you using a trackable shipping service and/or purchasing shipping insurance, and you will be responsible for the return shipping fee as well as duties and tax.
- Return handling fee and shipping fee will be deducted from the final refund amount.
- Any returns that do not meet our policy will not be accepted.
CHANGE REQUEST
When an order hasn't been shipped yet, we might be able to change details. Please contact us at info@wa-japan.co.jp as quickly as possible and tell us your order number, your name, and the correct information. If you have to change your shipping address after your order has been dispatched, there will be a handling service fee charged by the carrier.
PRIVACY POLICY
We understand that protecting your personal information is important. Our users are protected through the strict standards of our privacy and security policies. We have created this policy for you (the user) to acknowledge that you are allowing WA SHOPPING to collect, use, disclose, and manage your personal information. The following policy will highlight what information is gathered from our site, and how that information is used.
INFORMATION WE COLLECT
If you are browsing our website without logging in, you are not required to reveal your personal information (and we will not collect any information from you). However, in order to use our service, you are required to register and provide your personal information. All information you provide (we collect) includes:
- Personal Information (name, address, etc.):
We use this information to provide the best service possible. It helps us create, maintain and/or edit (with your permission) your WA-SHOPPING account; receive, store, handle, and ship your packages; and communicate with you. Our web servers may automatically log your computer’s system information and IP address.
- Your Password:
We will never ask for your password, and we don’t have access to it. Likewise, in order to prevent other people from accessing your information, you should keep your password confidential and secure. You can change your password by accessing your account page, and we recommend that you change it periodically.
- Your email Address:
We use your email address to communicate with you about your orders and shipments. We will also share important news, updates, promotions, etc.
- Cookies:
Cookies are small bits of information stored on your own computer and are used to enhance your interactive experience. Cookies allow us to personalize and enhance your experience by retaining the state of your web session. By registering for and using our website, you consent to our use of cookies. Please note: all computers have the ability to decline cookies, but it may adversely impact your WA SHOPPING experience.
YOUR INFORMATION IS USED TO
- Fulfill your requests for all services, alerts, etc.
- Complete customs clearance processing
- Offer services, promotions, etc.
- Manage your account and preferences (with your permissions)
- Analyze your relationship to our website, improving your experience
- Enforce our Terms and Conditions
YOUR RIGHTS REGARDING YOUR INFORMATION
You have the right to update or correct your personal details at any time. You have the right to remove personal information (or delete your account). If you choose to do this, please note: we may need to keep some personal data in order to process orders already placed and/or to comply with our service obligations.
SHARING YOUR INFORMATION
We won’t share your personal information with anyone except:
- Service providers, such as shipping processors or couriers performing services on our behalf.
- Business partners (whom we carefully select) to offer you products, services, and/or promotions, both online and offline.
- Any other third party needed to: comply with legal requirements, prevent fraud, and protect your safety.
Disclosures required by law:
In certain situations, we may be required to disclose your personal information to a court or government agency, or as may otherwise be required by both Japan and international laws.
Anti-spam:
We do not tolerate spam. While we automatically add you to our mailing list when you sign up, we will not send emails if you choose to opt out. Likewise, we will not sell or give your email address to any other person, company, or unauthorized third party.
Securing your information and belongings:
Rest assured we take the appropriate web-based, electrical, and physical steps to help secure your personal information from unauthorized access, alteration, and/or disclosure. The information you provide is stored on secure database servers, and any page that displays your personal data is password-protected and encrypted. Additionally, our warehouse and office space is equipped with a security system and cameras to ensure your products remain safe.
Changes to our policy:
We may occasionally update our Privacy Policy. If the changes we make alter the way we collect, use, or share your personal information, we will notify you via email and/or write about the changes on the site.
Questions about our policy:
If you have any questions about our Privacy Policy, our information practices, or anything else outlined above, please contact us at info@wa-japan.co.jp
